Wondering exactly when your order will be leaving our warehouse? Below is some additional information:
Your shipment will leave our warehouse based on the following schedule:
- Orders placed Monday – Friday by 3 PM Eastern Time will be shipped the same day
- Orders placed Monday – Friday after 3 PM Eastern Time will be shipped the next business day
- Orders placed Saturday and Sunday will be shipped the next business day (typically the following Monday)
- Orders placed on an observed holiday (see below) will be shipped on the next business day
A “Business Day” is Monday through Friday with the exception of legal or observed holidays.
Madre Terra Science observes the following holidays in which office will be closed:
- New Years Day*
- Memorial Day
- Independence Day*
- Labor Day
- Day After Thanksgiving
- Christmas Day*
*If a holiday should fall on Saturday, the office will observe the holiday on Friday. If a holiday should fall on Sunday, the office will observe the holiday on Monday.
Tracking Your Order
For your peace of mind, upon shipment of your order we will email you tracking information so you can keep track of your package.
Delivery Service Alerts
In the event that severe weather, a natural disaster, or some other uncontrollable event causes a delay of your shipment, shipping refunds are not available.
For updates regarding possible delays affecting delivery services, follow the link below: